This Privacy Policy describes how hairstixies.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting and Usage of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify, ShipStation, and our other service providers. 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Shop Pay, Apple Pay, Google Pay and Meta Pay), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Payment Gateways, ShipStation, other shipping partners, payment processors, and our other service providers.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Shop Pay, Apple Pay, Google Pay, and Meta Pay). 
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, ShipStation, and our other service providers.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We may share your Personal Information to figure out how to solve customer support questions. For example, to determine if the shipment arrived at your home.  
• We use third party services for order shipping and fulfillment and to provide marketing emails and other news. You can read more about how ShipStation uses your Personal Information here: https://www.shipstation.com/privacy-policy/

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
•  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

No Selling Personal Information

We do not sell personal information of our website visitors or customers. 

Your rights

INTERNATIONAL USERS 

HairStixies currently does not offer its services or products to persons located outside of the United States. In the event you are located internationally, you may have certain rights. For example, the GDPR provides residents of the EU also with specific rights regarding their personal information. EU residents have the right to: 

• Access. You can request a copy of the information collected, and the copy provided will be in a commonly readable format.
• Correction. If inaccurate or incomplete, you can correct or update your personal data on file. This can be done for most information on your account settings.
• Deletion. You can request we delete your personal data. 
• Stop Processing. You can request us to stop processing your data. Please note there are some situations where we may have to continue to process your data, such as to continue to provide you access to the console or to finish a transaction. 
• Object. You have the right to object if we are using your data for a public interest task or for legitimate interest. Please note we try to only process your data when you have given consent to perform contracts with you and only have a legitimate interest in collecting your IP address to gauge website interest and responding to emails. All other processes of your data occur via contractual obligations or your consent, such as when you register an account for the console. 
• Withdraw Consent. You have the right to withdraw your consent at any time and can do this by following the instructions on your ability to delete information. Please note there are some situations where we require processing your data, such as to continue to provide you access to the console or to finish a transaction, and withdrawing your consent may prevent you from accessing services.

You may also send us an email at hairstixies@gmail.com to request access to, correct, or delete any personal information that you have provided to us in addition to using any other rights you may have.

LOCAL STATE PRIVACY RIGHTS 

In the US, many states have passed privacy laws to protect their local residents, for example, California, Colorado, and Virginia. 

In general, if businesses meet the requirements set by the laws, these laws provide residents with the right: 

• To opt-out of the sale of their data
• Know what’s happening with their data
• Access their data 
• Delete their data

Although our business does not meet the requirements set by most states, we strive to help you understand how your data is being used and will attempt to assist in requests based on local state laws. To request to exercise these rights, please submit a request by emailing us at hairstixies@gmail.com. Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. 

Please note we may deny a deletion request if keeping your information is necessary to complete a transaction with you for our services, to allow you to access the Services (if you still desire to), and other reasons allowed under the laws, such as detecting security incidents or complying with a legal obligation. 

If you’re a Virginia resident, you can learn more about the Virginia privacy law at Virginia Privacy Information. 

If you’re a Colorado resident, you can learn more about the Colorado privacy protection at Colorado Privacy Information. 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the California CCPA website. 

This resource, Byte Back, provides information on all state privacy laws, including pending legislation. 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hairstixies@gmail.com or by mail using the details provided below:

HairStixies, LLC, 6558 Section Rd, Box 125 Brockport, NY 14420, United States 

The following is a chart to further assist you in understanding how your data is collected, why, and who receives the data. We may collect the personal information categories listed below, and the types of data give examples of the specific data we may collect in each category.  We do not sell information. This chart may be updated from time to time without notice. 

Type of Data	Who gathers the data?	How is it gathered?	Why is it collected?	Who receives the data?
Personal Banking Information: Credit Card Number, Expiration date, CVC code (phone call orders)	HairStixies via Shopify	Through website order portal	Payment processing	HairStixies; Shopify; Our Service Providers
Personal Identifiers: Name, Address, Phone Number	HairStixies; Shopify	Through website order portal or via phone or email orders	Services processing; Account Creation	HairStixies; Shopify; Our Service Providers (ex Shipping Partners)
Internet Activity and Location: Consumer's geolocation; browsing history; search history; interactions with websites or advertisements	HairStixies; Shopify; Google API	Through website, IP address, and Cookies	Internal statistics and customer satisfaction	HairStixies; Shopify; Google API; Our Service Providers

SMS/Text Messaging Communications

By providing your mobile phone number and opting-in to receive text messages from HairStixies, you agree that HairStixies and our service providers may send you promotional and informational text messages (such as updates about offers, new products, shipping notifications, event reminders, and other marketing communications) using the mobile number you provide. Message frequency may vary.

Consent & Opt-In

You must expressly consent to receive these text messages by registering your mobile number via our website, clicking the opt-in checkbox, or texting a keyword to our designated short code or phone number. Only users who have opted-in will receive SMS/text messages from us. We keep records of the opt-in timestamp and method in order to meet regulatory requirements.  

Data Collected

When you opt-in to our SMS program, we collect your mobile phone number, the date and time of consent, the opt-in method (website form, keyword, etc.), and any other information you choose to share in the course of text communications (for example, a mobile keyword you send, replies you send, preferences you update). We may also associate your mobile number with your account or purchase history to better tailor messages.

How We Use Your Mobile Number

We use your mobile number to send the types of messages described above. We may also use the number to:

• Confirm your identity or subscription status;

• Respond to your inquiries made via SMS;

• Send you transactional messages as required (such as order/shipping updates) even if you later unsubscribe from promotional texts;

• Tailor and personalize our marketing messages (for example, to reflect your past purchases or interactions).

We will not share your mobile number with third parties for third-party marketing without your explicit consent.

Third-Party Service Providers

We may engage third-party SMS/text messaging service providers and other vendors who assist in delivering and managing the SMS program. These providers will only use your data as directed by us and subject to confidentiality obligations.

Opt-Out / Stop Messaging

You may stop receiving promotional text messages from us at any time. To opt-out, simply reply “STOP” to any text message you receive from us, or follow the unsubscribe instructions provided in the message. After you send the “STOP” request, we will send you a one-time confirmation message acknowledging your opt-out; you will not receive further promotional texts from us (although you may continue to receive transactional texts). If you need assistance, you may reply “HELP” or contact us at hairstixies@gmail.com.  

Message & Data Rates

Message and data rates may apply from your mobile carrier. Receipt of promotional text messages is not a condition of purchase.

Data Retention & Security

We retain your mobile number and related opt-in/opt-out history for as long as necessary to provide the SMS program, for record-keeping and compliance under applicable laws, and for any legitimate business purpose (for example, analytics, dispute resolution, etc.). We maintain industry-standard security safeguards (such as encryption, secure access controls, and data minimization) to protect the data associated with our SMS program.  

Changes to the SMS Program

If we make material changes to the SMS program (for example: message frequency, share/mobile data usage, third-party sharing), we will update this section of our Privacy Policy and/or provide a separate notice via SMS or email where required.

Your Rights

As with all personal data we collect, you have the right to access, correct, delete, or restrict the processing of your mobile number and SMS-opt-in data, subject to applicable law. To exercise these rights, please contact us at hairstixies@gmail.com.

Last updated: October 31, 2025